Tag: social customer service
Belgian social engagement platform Engagor gets acquired: social as part of CEM
It seems like only a few years ago that Folke Lemaitre and his partner were present at one of our events and asked if...
Evolutions in the contact center: live chat, social and beyond
Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and...
The contact center and customer service – road to business success
The contact center and customer service department as key value creators in a changing economy.
The role of contact centers (for service) and customer service...
