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The role and challenges of business process automation and digitization

In 2014 I was at the CeBIT tradeshow in Germany and stopped by the Social Business Arena where SAP's Sameer Patel was about to...
Holistic

The business and power reality behind customer experience transformation

Being utterly customer-centric and putting customer (experience) first is a ‘must’ (and always should have been) and a mantra for all organizations. It’s even...
Sameer Patel on digitization and digital transformation at CeBIT 2014

Sameer Patel: four elements of a holistic digital transformation framework

Recently I was following a few events where the core theme was digital transformation. One of them had SAP's Sameer Patel as a speaker. I...