In 2018, Salesforce presented its CDP (customer data platform), Customer 360. At the occasion of Dreamforce 2019, the CRM company launched Customer 360 Truth, a set of services and capabilities, enabling customers to build...
Salesforce acquires data visualization and big data analytics expert Tableau Software for $15.7 billion in an all-stock transaction. It's the largest acquisition Marc Benioff's company made (the previous record goes back to 2016 when...
The essential role of customer experience - and the increasing focus on the customer journey - is driving many evolutions in the corporate world and within organizations. Digital marketing transformation is one of them.
Digital...