Tag: McKinsey
Digital transformation: back-office challenges in retail banking
With a clear focus on the customer experience and new – digital - ways of doing marketing, retail banks have made a significant shift to digitalization or digital transformation. Yet, the innovations mainly revolve...
Expectations for IT hit an all-time high: business and customer first
“The aspirations – and current expectations – for IT have never been higher.” That’s how McKinsey starts an article on its sixth annual business technology survey, released in December 2011.
Creating platforms to support innovation...
McKinsey Social Technologies Survey: the social business ecosystem benefits
McKinsey Global Institute's fifth annual survey on social technologies used by businesses revealed that more companies are improving the ways they use the technologies to enhance their operations and find new growth opportunities using...
