Tag: Joseph Jaffe
The harsh truth about customer focus in the board – time to get real
For many (really many) years now we've been talking about the disconnect with the customer. And the need to reconnect with the customer as the effects of a perfect storm - that's been in...
Jay Baer on usefulness and true customer value
Creating business value increasingly equals creating customer value. Customer-centricity isn't a goal anymore, it's the basis. And usefulness is key to achieve it: remember the crucial role of the customer's voice and of intent...
The contact center and customer service – road to business success
The contact center and customer service department as key value creators in a changing economy.
The role of contact centers (for service) and customer service departments is shifting towards the center of the organization and...
