Tag: customer experience management
Customer experience: emotions, emotions and a word on the brain
Big data, semantic understanding, sentiment analysis, neurobiology, genome research, artificial intelligence, neuromarketing: not a day goes by or amazing new discoveries and advances in any - and often many - of these fields are...
Customer-self service: the assisted and contextual reality
Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we dispose of the potential to make it more creative, relevant...
Interview: Enterprise Content Management (ECM) in transformation
The Enterprise Content Management (ECM) market is disrupted and evolving from its repository and systems of record heritage to a component of a broader information management reality in which engagement and outcomes (systems of...
