NelsonHall forecasts strong growth of the Robotic Process Automation (RPA) and AI-based business process transformation market. Mainly pure-play BPO vendors with high domain focus and digital transformation specialists benefit. Robotic process automation will move from standalone implementation to a broader embedded digital process model as technologies move beyond RPA and AI, with among others BPM, … Continue reading NelsonHall: Robotic Process Automation and AI technologies boost BPO market