Every day we create 2.5 quintillion bytes of data. That’s a lot! To put this number and how it has evolved into perspective, just this number know that we have produced more than 90% of all online data that exists in the world today within the past two years....
Nearly a year ago, Christopher Barger, author of 'The Social Media Strategist' visited us for a social business workshop, focusing on the internal social media processes and the social media team. But looking at some recent research (infographic below), there is a lot to improve…
In last year’s social business...
Social customer service or enabling customers to interact with your customer service department or contact center via social today is a must for most businesses. However, it's not an isolated holy grail. You offer it for a reason and not because everyone tells you that it matters. De facto,...
