Bruce Daisley formerly ran Twitter's business in the EMEA region and led the UK for YouTube. He is now a writer/consultant on better working. His first book - about improving work and work culture - was a Sunday Times #1 bestseller.
Bruce has been listed in the 500 Most Influential...
Zoom Video Communications (Zoom) acquires Five9, a fast-growing provider of intelligent cloud contact center tools to improve customer experience in a more ‘hybrid world.’ A look at the ‘what’ and ‘why.’
Ongoing automation, digitization, and digital transformation initiatives across business, society, and work call for digital customer engagement possibilities that...
The digital transformation of the hotel industry is first and foremost about the guest experience of an increasingly digital guest who expects seamless, connected, and digital experiences.
No wonder that for hotels, technological innovation is a way to have a competitive edge from the guest/customer perspective. There is even...
