Opinion Archives

Consumer choice is the silver lining of cloud computing

The recent launch of Amazon’s cloud player (upload your MP3s and listen anywhere) has brought the cloud computing concept front and center for the general public. Up until now most of the discussion has been focused on how cloud computing will help business with IT and development. Now such...

On social capital and currency

I like what Jay Deragon and Dan Robles write on their blog The Relationship Economy. OK, the economy, life itself and even our self-perception is relational but one can’t deny that economical, cultural and corporate changes are happening in what is called the ‘social media age’. And, although social...

Generation Now: the demand for real-time customer service

I work fast and hard. But I have learned to prioritize as expectations of people have grown over the years. I used to try answering all emails the same day and starting and finishing every task as soon as possible. To make sure that the work didn’t stack up...