Customer service

Social CRM is a term that is often misused, certainly in a product and solution context. It's also frequently narrowed down to specific customer-oriented...
Generation Now
I work fast and hard. But I have learned to prioritize as expectations of people have grown over the years. I used to try...
A survey by US-based Digital Brand Expressions, 'Social Media Without A Parachute', shows that a lot of companies integrate social media into their strategy...