Customer service

Too often people get caught up in the idea of “social media magic”. Some snake oil salesman convinces them that social media will cure...
I’ve just been reading an excellent whitepaper, providing new views on customer service, authored by Dr. Nicola J. Millard, Customer Experience Futurologist with BT....
Last week George Orwell’s famous “All animals are equal but some are more equal than others” line from “Animal Farm”, his anti-totalitarianism novella, came...