Customer service

Where contact centers are missing the mark with customer care - Ovum
Contact centers are facing numerous challenges as customers become more expecting, display channel-agnostic behavior and use an increasing number of unstructured communication channels and...
Interactive Intelligence Group, a global provider of contact center, unified communications and business process automation solutions, identified the most valued attributes for customer interaction...
Customer service and contact center
The contact center and customer service department as key value creators in a changing economy. The role of contact centers (for service) and customer service...