Business and management

Customer disconnect
For many (really many) years now we've been talking about the disconnect with the customer. And the need to reconnect with the customer as...
change and alignment out of confrontation
You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed...
Ubiquitous optimization
Business success requires ongoing optimization. Yet, in a connected economy isolated optimization efforts don't cut it. Ubiquitous optimization requires a customer-centric approach, going beyond silos...