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Yearly Archives: 2004
Salesforce.com goes contact center and help desk with Supportforce
In the ongoing integration between contact center solutions and CRM in a multi-channel world it was to be expected: cloud pioneer Salesforce.com just launched...
CRM, VoIP and multimedia: call centers become integrated profit centers
Research by IDC shows that call centers are playing an increasingly strategic role in the European financial industry as they support a growing number...
